Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters.Must reside within a 50-mile radius commutable distance of Humana office located at: 101 E Main St, Louisville, KY 40202.Prior experience effectively communicating with customers verbally and listening to their needs.Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.Liveops gives you the opportunity to work from home or. Attendance is vital for success so no time off is allowed during training and 60 days following. Browse our opportunities and apply today to a Chewy customer service position. Training is located in the Office and will start day one of employment and run the first 6 weeks with a schedule of 9:00 am – 5:30 pm EST.Must be available to work any shift between the hours of 8:00 am – 11:00 pm EST (M-F) as well as weekends and overtime, especially during our peak season of October-March and as needed by the business.2 years of call center and/or customer service experience.Are you looking for a CAREER and not just a JOB?**.After training work will be fully at Home or Virtual. It will run the first 6 weeks with a schedule of 9:00 am – 5:30 pm EST. Training will be in our Waterside Building Office at 101 E Main St, Louisville, KY 40202 and will start day one of employment.Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Escalates unresolved and pending customer grievances.Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.Handle 30-40 inbound calls daily from members in a fast-paced inbound call center environment.
This individual strives to provide the member a resolution or path way to resolution on each call while providing a perfect call experience. The Inbound Contacts Representative 2 represents Humana by addressing incoming telephone, digital, or written inquiries from Medicare members. Location: Portland, ME, US Job Description: Position Title: Call Center Representative
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